Player Account Options
- I can't login. It says I have had too many failed login attempts
- I have forgotten my password
- How do I change my nickname?
- How do I see how much Real Money and Play Money funds I have in my account?
- What is the Player Admin? (secure.pokernordica.com)
- How do I change my Player Icon?
- How do I view my Hand History?
- How can I view all of my Transactions and Winnings/Losses? (Player Ledger)
- How do I make Deposits and Withdrawals?
To reset your password you open the PokerNordica Client. At the login screen you click on the "Forgotten Your Password" button at the bottom of the screen. You will then receive an email with your account name and password. While you do that, we reactivate your account and you should be able to login. Please keep these details on file for future game play.
Please ensure that you email customer support with your username so that we can reset your account.
I have forgotten my password
If you have forgotten your password you open the PokerNordica Client. At the login screen you click on the "Forgotten Your Password" button at the bottom of the screen. Enter your username and email (make sure it is the email you used when you signed up or the email entered in your details in the cashier) and click the "reset password". You will receive an email with the new password.
How do I change my nickname?
Due to company policy at this time, once an account is created it cannot be changed. Please contact support if you think you have a valid reason for changing your nickname.
How do I see how much Real Money and Play Money funds I have in my account?
To see these funds simply go to the 'Cashier' section. Your real money and play money wallets will both be displayed.
What is the Player Admin? (secure.pokernordica.com)
The Player Admin allows you to change preferences, view playing details, check account details and receive help and information. You get to the Player admin through the Lobby of the PokerNordica client or by logging onto secure.pokernordica.com.
How do I change my Player Icon?
Players can choose from PokerNordica's icon library or they can use their own icon when playing. The icon will be located next to the player’s name at the game table. To choose your icon, go to "player admin" in the Lobby or log onto secure.pokernordica.com and choose "player icon" from the menu. Player Icons must be jpg, gif or png files. Our software will automatically resize your image. If you do use your own icon, please do not use any inappropriate images that may offend other players. Offending icons will be removed.
How do I view my Hand History?
To view your Hand History during a game, click on the "history" button, located below the table. If you want to see your hand histories for all games, go to the "player admin" (through the Lobby or log onto secure.pokernordica.com) and click on the "hand history" button, then choose a date and your hands from that day's play will be displayed.
How can I view all of my Transactions and Winnings/Losses? (Player Ledger)
The Player Ledger gives you a complete reconciliation of all transfers in and out of your player wallet, including Game play (Game Buy-ins, Game Withdrawals, and Tournaments), Money Transfers (Deposits and Withdrawals) and Coupons (Deposit Based Coupons, Tournament Winnings Coupons). All transaction history can be found in the 'Cashier' section.
How do I make Deposits and Withdrawals?
See FAQ: Deposits, Bonuses and Withdrawals.
